Careers

Twr y Felin Hotel, Roch Castle and Penrhiw Priory are luxury properties set in the incredible landscape of the Pembrokeshire Coast National Park.

Year round, full and part time employment opportunities are available for service oriented people with a can do, flexible attitude, who can anticipate guests needs and constantly exceed expectations. Experience in a high service level hospitality environment is an advantage, but not essential as training will be provided.

Our current vacancies:
 

For all positions we are looking for people that have a genuine passion for the hospitality industry and a desire to drive the Group’s reputation forward and possess exceptional guest service skills with a can do attitude. We pay well above standard salaries and offer flexible working. We have the Silver Corporate Health Award and are regional winners of the Health and Wellbeing Award with South Wales Chamber of Commerce. 

Why work with us?

  • Year round permanent employment
  • Part time flexible contracts to work around studies and family life
  • Career advancement opportunities
  • Competitive rates of pay above the living wage
  • Warm, friendly working environment
  • A 20% reduction if you dine with us.
  • A special Friends and Family rate for anyone that wants to stay at one of our unique venues.
Career Progression
At Twr y Felin Hotel, Roch Castle and Penrhiw Priory we aim to inspire, encourage and develop. We will share our passion for hospitality and tourism, setting you on the path towards success within this industry. We choose to empower you within your job role in order that you thrive and grow. We encourage cross-departmental working in order for each team member to gain knowledge and an understanding of the business as a whole, which in turn offers career advancement within the company, either into senior roles or into other departments.
Training Opportunities
We believe our team is our greatest asset. We want to attract and retain exceptional people, and do so by offering a motivational and stimulating work environment. We invest in training in order to develop your skills and to help you work towards career goals. Training within the group is ongoing, with a variety of opportunities available at regular points in your career.
A quote from a team member about their job

"As Reception Manager my role is central to every stay, from booking to departure; and there is no greater reward for me than when a guest is about to depart and says, ‘I don’t want to leave!’ To me, this speaks volumes about what we do to provide an unforgettable experience; and it gives me tremendous job satisfaction."

Luke Phillips
Reception Manager

To apply telephone +44 (0)1437 725 555 or email recruitment@retreatsgroup.com for an application form.

Retreats Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working with the Senior Reception Team, it will be your responsibility to run the daily operation of reception and reservations for Twr y Felin, Roch Castle and Penrhiw Priory from the central location of Twr y Felin Hotel. Duties include supporting all departments throughout Twr y Felin Hotel and assist the teams at Roch Castle and Penrhiw Prior when required. You will need to adhere to effective reservations/reception systems. You will be expected to have a close seamless working relationship with the Housekeeping Team and Maintenance Team ensuring that their lists to carry out their work are accurate and up to date. Most importantly you need to provide a smooth delivery of service and guest satisfaction, whenever possible anticipate guests’ needs, be aware of all written and spoken requests and carry out these requests in a courteous and helpful manner

We are looking for experienced Chefs to join the team as a Chef de Partie, mainly based in Twr y Felin Hotel, although there may be occasions when you need to support at our sister properties. Your duties will be to support the Head Chef and Sous Chef in the smooth and efficient running of the kitchen. To implement, train and maintain the standards set with the guidance of the Head and Sous Chef. To ensure that all food is prepared, stored and disposed of to the standard required. To control stock levels, and ensure that all food to is used appropriately at all times. You will be expected to help support and develop the team and to help with the development of the menu and suggest dishes You should be able to liaise and communicate with other departments within the hotel to ensure that the guest’s comfort and wellbeing is ensured.

We are looking for hosts to work alongside the Roch Castle and Penrhiw Priory Managers. Our Hosts have the responsibility to deliver cleanliness to the correct standards whilst remembering the finest details throughout the hotel. You will be located in either property depending on rota requirements.

Duties include prepare and serve breakfasts to company standards, check guests in and out and process payments using the Property Management System (PMS) and service guest requirements. You will be required to clean, maintain and restock guest rooms, public areas and back of house areas to company standards and ensure all public areas are clean and welcoming to guests at all times. You will be expected to fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.

We require an experienced person to work alongside the Food and Beverage Manager, it will be your responsibility assist in the daily operation of the food and beverage for Twr Y Felin Hotel, Roch Castle and Penrhiw. You will inspire the team to deliver a consistently high level of guest service within the department whilst maximising sales opportunities for the hotels.  As Assistant Manager you will be expected to have a good command of all menus and wine lists to deliver recommendations to the guests and colleagues, be fully conversant and able to operate the Property Management System (PMS).

Be aware of daily bookings, acknowledge regular guests and build relationships with all guests. You will also be expected to carry out duty management shifts along with the other Heads of Department.

Working with the Food and Beverage Manager and Kitchen Brigade it will be your responsibility to assist with the daily operation of the restaurant and bar areas for Twr y Felin Hotel and to provide support to our sister hotels Roch Castle and Penrhiw Priory as and when required. Duties will include, to anticipate guests’ needs, wherever possible, in order to deliver exceptional quality of service and, in turn, guest satisfaction, explain the menus and specials to suit the individual tastes of the guests. You should be able to describe and upsell products to the guests, take orders accurately and post the orders accurately in a time efficient manner and be able to maintain and deliver consistent company standards.

We are recruiting Housekeeping Assistants based mainly at Twr y Felin Hotel, however you will be expected to assist in Penrhiw Priory and Roch Castle when required. Duties include to clean and maintain guest rooms, public areas and back of house areas to the company standards. You will need to ensure all public areas are clean and welcoming to guests at all times and to fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. You will need to work at an efficient pace to ensure guest rooms are completed prior to their arrival. And communicate with the relevant Line Manager rooms have been completed.

The role of General Assistant is to work within various departments of the hotel, as required. It will be your responsibility to provide a consistently high level of guest care within the department, whilst maximising all sales opportunities for the hotel. The role will include housekeeping waiting tables and helping with reception duties. You will be based in all three properties, Twr y Felin, Penrhiw Priory and Roch Castle depending on rota requirements.